Privacy Policy

At Chicken Shoot, safeguarding your privacy is taken seriously. This Privacy Policy outlines how personal information is collected, used, shared, and protected when you access and use our website, chicken-shoot.co.uk, as well as when you engage with our casino and gambling services. All data handling practices are carried out in accordance with the General Data Protection Regulation (GDPR) and relevant United Kingdom legislation, ensuring that your information is processed securely, fairly, and transparently. It is recommended to review this policy carefully to understand how your data is managed.

Introduction

Chicken Shoot understands that privacy is especially important when dealing with gambling-related data. Strong measures are in place to protect the confidentiality, integrity, and security of all personal information. This policy explains what data is collected, how it is used, and what rights users have regarding their information. By using chicken-shoot.co.uk, you agree to the terms described herein. Users are encouraged to revisit this policy periodically to stay informed about any updates or changes in data protection practices.

Data Controller Information

Chicken Shoot acts as the data controller for all personal data collected via chicken-shoot.co.uk, meaning responsibility lies with us for determining how and why your data is processed. For any questions, requests, or concerns related to privacy, users can contact the appointed Data Protection Officer using the details available on the website. All enquiries are handled promptly and in line with regulatory requirements to ensure your rights are fully respected.

Types of Data We Collect

  • Personal Data: This includes your full name, date of birth, email address, telephone number, postal address, and any other information you provide during registration or account verification. This data is essential for identity verification, age confirmation, and communication purposes.
  • Technical Data: We collect technical information such as your IP address, device type, browser type and version, operating system, and other diagnostic data. This also includes cookies and similar tracking technologies used to enhance your experience and monitor website performance.
  • Gaming Data: We record detailed information about your gameplay activities, including game history, bets placed, wins and losses, transaction history, and session times. This data is crucial for responsible gambling measures, fraud prevention, and compliance with gambling regulations.

How We Collect Data

  • Registration Forms: When you create an account on chicken-shoot.co.uk, you provide personal details necessary for account setup and verification.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect technical data and track your interactions with our website, enabling us to personalise your experience and analyse usage patterns.
  • Analytics Tools: We employ third-party analytics services to monitor website traffic and user behaviour, helping us improve functionality and security.
  • Gameplay Tracking: Our systems automatically record your gaming activity and transactions to support responsible gambling and regulatory reporting.
  • Third-Party Sources: In some cases, we may receive information from trusted third parties such as identity verification services, payment processors, or regulatory bodies to validate your identity and ensure compliance with legal obligations.

Purposes and Legal Basis for Processing

  • Service Provision: To create and manage your account, deliver gaming services, process payments, and provide customer support. The legal basis here is the performance of a contract between you and Chicken Shoot.
  • Legal Compliance: To comply with UK gambling laws, anti-money laundering regulations, and age verification requirements. This processing is necessary for compliance with a legal obligation.
  • Marketing: With your explicit consent, we may send you promotional offers, newsletters, and updates about our services. Consent is the legal basis for this processing.
  • Security and Fraud Prevention: To protect our platform and users from fraud, abuse, and cyber threats, relying on our legitimate interests as the legal basis.
  • Responsible Gambling: To monitor and promote responsible gambling behaviours, including self-exclusion and limit-setting, supported by legitimate interests and legal obligations.

How We Use Your Data

  • Account Management: We use your data to verify your identity, manage your account settings, and communicate important information related to your account status.
  • Game Provision: Your gaming data enables us to provide a fair, transparent, and personalised gaming experience, including tracking bets, wins, and losses.
  • Customer Support: We use your contact details and account information to respond to inquiries, resolve issues, and provide assistance promptly.
  • Marketing Communications: Subject to your consent, we may send you targeted marketing materials designed to enhance your experience and inform you of new games or promotions.
  • Regulatory Compliance: We share necessary data with regulatory authorities to demonstrate compliance with gambling laws and to assist in investigations or audits.

Data Sharing and Third Parties

  • Payment Processors: To facilitate deposits, withdrawals, and payment verification, we share relevant data with trusted financial institutions and payment gateways.
  • Regulators and Law Enforcement: We disclose data to UK gambling regulators and law enforcement agencies as required by law or to prevent fraud and criminal activity.
  • Marketing Partners: With your consent, we may share limited data with marketing partners to deliver personalised offers and promotions.
  • Service Providers: We engage third-party service providers for hosting, IT support, analytics, and customer service. These providers process data solely on our behalf and under our instructions.

We do not sell or rent your personal data to any third parties.

International Data Transfers

  • Standard contractual clauses approved by the UK Information Commissioner’s Office (ICO)
  • Binding corporate rules where applicable
  • Ensuring that third parties comply with GDPR-equivalent standards

We are committed to maintaining the security and confidentiality of your data regardless of where it is processed.

Data Retention Periods

  • Account and Registration Data: Retained for the duration of your account activity and for a reasonable period thereafter to comply with regulatory obligations, typically up to 7 years.
  • Transaction and Gaming Data: Retained for a minimum of 5 years as required by UK gambling regulations to enable audits and investigations.
  • Marketing Data: Retained until you withdraw consent or opt out of marketing communications.
  • Security and Fraud Data: Retained as long as necessary to investigate and prevent fraudulent or illegal activities.

After these periods, your data is securely deleted or anonymised.

Your Rights Under GDPR

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You may ask us to correct inaccurate or incomplete data.
  • Right to Erasure: You can request deletion of your data, subject to legal and contractual limitations.
  • Right to Data Portability: You have the right to receive your data in a structured, commonly used format and transfer it to another controller.
  • Right to Restrict Processing: You may ask us to limit how we process your data in certain circumstances.
  • Right to Object: You can object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact our Data Protection Officer using the contact details provided on our website. We will respond promptly and in accordance with applicable laws.

Cookies and Tracking

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality and performance of our website.

Data Security Measures

  • Encryption: Use of SSL/TLS protocols to secure data transmission between your device and our servers.
  • Access Controls: Strict access restrictions and authentication procedures for employees and service providers.
  • Regular Security Audits: Continuous monitoring and testing of our systems to identify and mitigate vulnerabilities.
  • Data Minimisation: Collecting only the data necessary for specified purposes to reduce risk.
  • Incident Response: Established protocols for promptly addressing and reporting data breaches in compliance with legal requirements.

We are committed to maintaining the confidentiality, integrity, and availability of your data at all times.

Policy Updates

Contact and Complaints

Should you believe that we have not handled your personal data in accordance with applicable data protection laws, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO), the supervisory authority responsible for data protection enforcement in the United Kingdom. We encourage you to contact us first so we can try to resolve your concerns directly.

Contact Information

Company: Chicken Shoot
Website: chicken-shoot.co.uk
Email: [email protected]